Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do Charlotte Stone shoes typically fit?
Most of our styles run true to size, but fit can vary by silhouette. We include specific sizing recommendations on each product page to help you find your perfect match. If you are between sizes, we generally recommend sizing up.
What is your return policy?
We want you to love your shoes. We accept returns of unworn, pristine merchandise within 30 days of delivery. Please note that a restocking fee may apply, and items marked as Final Sale cannot be returned or exchanged.
When will my order ship?
Orders for in-stock items typically process within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information. Shipping times vary based on your location and selected method at checkout.
Do you offer international shipping?
Yes, we ship to many countries worldwide! International shipping rates and duties are calculated at checkout. Please note that international orders are final sale and not eligible for returns.
How should I care for my leather and suede shoes?
To keep your shoes looking their best, we recommend using a weather-protectant spray before your first wear. For suede, use a soft brush to remove dirt, and for smooth leather, a damp cloth and high-quality conditioner will maintain their luster.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer Shop Pay Installments, allowing you to split your purchase into four interest-free payments.